Welcome to the community!
We're sad to know that you're having issues with the installation of FTTB service at the new location. I was able to locate the account using your community details and seen that there has been a misunderstanding about the relocation details.
We can see that our Account Specialists Team raised an urgent relocation for the service, however, to set your expectation FTTB installation takes approximately 10 working days however in some cases can take up to 20 working days.
We will raise this with our Team for the additional details on the ongoing assessment, we apologize for any inconvenience.
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