hello. where are all the TPG moderators at? Are moderators still checking these forums? I would love a response regarding my firmware update request.   My current firmware shows: 1.1.0 0.9.1 v5006.0 Build 180828 Rel.35294n ... View more

Apologies, @Magnu.   If you have previously used this modem for NBN FTTN service, then it should work and all you need to do is configure the following settings:   Username: <Your TPG username> Password: <Your TPG Account Password> Protocol / Encapsulation / Connection Type: PPPoE(sometimes, you'll have PPPoE LLC) VLAN ID: 2   We'd like to set your expectation that the VOIP service will not work should you proceed in using your modem as it is only provisioned on the TPG supplied equipment.   Furthermore, if you are having issues with the speed, please PM us your best contact number and most convenient time to receive a call so we can have a specialist contact you. ... View more