Welcome to the community!
I am sorry to know that you are having difficulties with your service.
Have you tried to perform a hard reset or reconfigure the modem/router?
I tried to use your community details to pull up the account unfortunately no match.
To better understand the situation, I'd like to get your account details (Username/Customer ID) and we'll run further tests on your connection.
In case you need a reference: How to send a PM.
... View more