Hi @iwatsukiyoko1 ,   Thanks for raising this to us. We'd love to help see the status of the connection, to better understand the situation shoot me a private message with your account details (Username/Customer ID together with the address on file).   How do I private message (PM) in the community    Regards,   @iwatsukiyoko1 wrote: This morning the modem arrived and connect everything but doesn’t get internet connecree   ... View more