Hi @gabriella519 ,   Welcome to the community!   Thanks for raising this to us, I would love to help see the status of the service. To better understand the situation, shoot me a private message with your account details (Username/Customer together with the address on file).   How do I private message (PM) in the community    Regards,   @gabriella519 wrote: Hi My modem router has delivered yesterday, and can’t use wifi and internet. The light is still red. Should i still wait till connect?   ... View more