We apologise for the inconvenience, @michmcavoy.   I can confirm that the issue affecting the service is still under investigation by our Engineering Team. We will chase this with them for additional reference and request urgent feedback.   Please send me a Private Message with your best contact number and preferred time.   How do I private message (PM) in the community   Regards,     Hello, Im having the same issues, however i have logged into the router admin and made all necessary changes and im still having the same issues - can you please help? The rep on the phone said the issue needs to be escalated to an engineer however, an engineer has never contacted me and its been 5 days. Any help would be much appreciated! ... View more