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gsrobertson · ‎29-01-2022

Thanks David64, your question has made me remember how the problem was solved originally. Answer as follows: Go to TPG support page, email settings There is no page for Windows 10 Mail,so use the page for Microsoft Outlook 2010. This page will show all of the required field settings. Keep this page open in browser and open your Win 10 MAIL. Click to open ACCOUNTS Select ADD ACCOUNT Scroll down and click ADVANCED SETUP Select Internet email Fill in the fields as shown on the browser page Leave all the boxes ticked at the end of the entry page. Select Sign In. Mail will do the rest and your set up. Do a couple of test emails in and out to another email account. (such as Hotmail or Gmail) I have just done this myself and my problem is solved. TPG mail now works.

gsrobertson · ‎29-01-2022

Hi David64, Yes, I did have the TPG email account working properly in Widows 10 Mail, but my computer spat the dummy and I needed to relace the operating system hard drive and reload everything. Mail is working with the other email accounts but not TPG. If my memory serves me, when I first tried to use TPG mail on Win 10 quite some years ago, I had a similar experience but it was resolved with the help of TPG support. It has not been a problem until now. The only thing Mail tells me is that my TPG settings are out of date, but the TPG Mailbox works fine and I have re-loaded the TPG Mail account several times into Win10 Mail with no joy. It does not seem to want to sync. I have successfully sent emails to my Hotmail account from TPG Mailbox and vice versa. Just cant get Mail to work with a TPG account loaded.

gsrobertson · ‎28-01-2022

Cannot get Mail in Windows 10 to sync with TPG account. Works too / from TPG post office but not Win10 mail. Can't get through to TPG phone support after waiting for very long times, so trying this avenue. Your advice please

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email account in Windows 10