Hi @cbgl1970,   Welcome to TPG Community!   You can log in to TPG My Account to check the status of the Call Forwarding and set it up if needed.   Check out this community article for reference:   TPG My Account - Accessing your account information online   https://community.tpg.com.au/t5/Accounts-and-Billing/TPG-My-Account-Accessing-your-account-information-online/td-p/6284   Should you need further assistance, please PM us your best contact number and most convenient time to receive a call. ... View more