Took the day off work today and was suppose to have an NBN technician come (18/01/19) from 1-5pm. Waited all day and no one turned up. I called TPG at about 4pm to have any update on whether they would come and the person assured me that "they would be there to install it". Obviously 5pm came and no one still showed up so i called TPG again and they said that NBN technician didn't show up because "it was too hot for weather conditions". What kind of excuse is that? and plus i was given no information of this, no emails or updates unless i called TPG. So now the closest date that they could rebook for me was on the 26/01/19 on Australia day....    My landline also hasn't been working due to it being ported over to TPG for the NBN connection meaning my ADSL with TPG have dropped. Three people have told me all conflicting types of information which i now don't know what to follow or believe. The first person told me that due to the porting process of the landline, we have to wait until the NBN is installed and then our landline will come back and there is no need to contact our current service provider. The second person told me that this is a problem with the current service provider for the landline and that i should contact them. Now i called my current service provider and they informed me that the line is no longer with them or is not recognised in their system. I called for the last time and was transferred to a "case manager" who informed me that the landline should not be disconnected. I did not call my service provider to disconnect it, i informed TPG on the 07/01/19 when upgrading to NBN to transfer my landline over to TPG and thats it. I'm sick and tired of calling plus being put on hold for long periods of time only to be transferred to someone who gives conflicting information.  ... View more