Hi Shane, We were one of the first in Australia to receive the NBN technology back in 2010- 2011. Congestion has been an issue since its rollout and we have continually heard year after year about the planned upgrades. These upgrades never take place, also heard there was an inquiry but sound like thats been swept under the carpet. Frustrated is an understatement as all this lead-up about fast NBN has been nothing but bull** for many of us. The average evening speed for rural customers in this area is around 3-4 Mpbs, so where is you 3-4 Mpbs plan. And as we were once NBN installer for all their technologise we often receive the complaints regarding their pathetic service. And whats even more annoying is you send out emails to eldery and non tech savy people like this: ADDITIONAL TESTS: I. CONTINUOUS PING: To conduct a continuous ping, ensure that none of your other PCs are doing internet activity. Open up the command prompt of one of your PCs. Type the following in \\\"ping <IP address> -n 1000\\\" without the quotations. ping 192.168.0.1 -n 1000 ping 220.127.116.11 -n 1000 ping tpg .com.au -n 1000 Wait for the test to finish and for the PING STATISTICS, found at the end, to show up. Just send us a screenshot or a copy of the PING STATISTICS to this email. We should have 3 ping test results II. TRACE ROUTE To conduct a trace route, Open up the command prompt of one of your PCs. Type the following in \\\"tracert tpg .com.au\\\" without the quotations. EXAMPLE: tracert tpg .com.au Copy a screen shot of the trace route result III. SPEED TESTS: For speed tests, please run the speed tests at : http://www.speedtest.net Please just get a screenshot after the test is complete. Please don\\\'t forget to indicate the timestamps for these tests. Once you\\\'re done, please send them as a REPLY to this email. We hope to hear from you soon. Thank you. for crying out loud do something about it!!!!!!!!!!!!!!
... View more
Great to see your advertised plan speeds. You should probably change your typical speeds to be as low as 0.16 Mbps Down and 0.01 to 0.000 Up during the evening. A service thats unable to even send an email :( I can't believe you have disconnected my copper service that was an ADSL+2 service with a constant 13Mbps for a disgraceful NBN service that is slower than dial up. After no end of calls and complaints over the years you now telling me my only option is to cancel my service. Thats great when my landline, security service, business and internet require a data service to work and you got nothing to offer as its apparently an NBN congestion issue with no fixed date for a resolution. What the hell gives NBN the ability to cut someones services and offfer them no option in return. No mobile service means no 4G and being inside a wireless NBN zone means no sateliite. No ADSL option as you idiots removed it. WTF now.
... View more