Welcome to the Community!
I've located your account using your Community details and can see that this case has been raised to our dedicated complaint handling department; customer relations.
This has now been assigned to one of our Complaints Resolution Case managers and he has now sent you an email in acknowledgement to this issue.
Please allow your Complaints Resolution Case Manager some time to reassess your case and understand
the best approach in reaching a resolution.
They will be contacting you further for update on this complaint via e-mail or phone call once additional information becomes available.
Should you have a preferred contact time and number, please PM us so that we can arrange this to the assigned complaints resolution case managers.
For your refence, please see How do I private message (PM) in the community.
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