Your feedback does matter to us and our sincerest apologies for the inconvenience.
Although we always aim to provide the best possible customer service to all subscribers, we know that there's always a room for improvement and we take genuine interest to all customer feedback.
We've already flagged your preferred contact number to our Engineering team to avoid this same incident.
Our Engineers will continue to provide you an update once the job order from the NBN technician has been completed.
If you ever need additional help, please feel free to reach out.
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