Hi @freesuzie you can also log into My Account at https://www.tpg.com.au/account and click "Check Your Current Balance" and look for a $0 :)   Or, to check the history of your balance and charges you've paid, click on "Your Account Statement".   ... View more

Based on the rollout map gonna be awhile. I recently saw this https://amp-brisbanetimes-com-au.cdn.ampproject.org/c/amp.brisbanetimes.com.au/technology/nbns-rollout-backflip-to-free-many-australians-trapped-in-broadband-limbo-20170905-gybi1j.html might be worth a read ... View more

iView is working OK for me via TPG on a Samsung Smart TV. There is no logical reason that a different ISP would stop iView from refreshing, if you have a working Internet connection to the TV. I just checked the front page of iView on my computer and it is showing the same front page on the iView app on TV. There are three things I recommend you try: 1. On my Samsung TV, there is a reset link in the Settings Menu, which will empty the Cache for all Apps running on the TV. After performing the reset, Apps that require a Login, will have to be logged into again. Doing this on a Samsung TV, has fixed a lot of problems with some apps - especially after an App Build update. 2. If iView is NOT an default app, try un-installing iView and then re-downloading a fresh copy.   3. In the Network Settings for your Sony TV, see if there is a setting for DNS Server. If there is, change it to Google DNS Server address, which is the following: Primary = 8.8.8.8 Secondary = 8.8.4.4 After you do any of the above, turn your TV off at the wall for 60 seconds and then turn back on. Hopefully this will fix your problem. ... View more

Tobethehero Uni-D 1 light cannot go red. If the opical light is red it's a fault or outage. If the uni-d light is not lit and the light from the optical can be seen then refer to my comment above Uni D lights turn green or amber based on the Ethernet connection you connect. Green 10/100 and Amber is GigE 100/1000. I found a handy link that explains the light colours to you that can be found here https://iihelp.iinet.net.au/NBN_FTTP_Connection_Box_Status_Lights Good luck Wayne ... View more

Hi jerry, I have a 100mbps Service with Speedtests at 98mbps however I still have that red bar with over 300ms Ping. The reason for that is the server i am connecting too is in the US and unfortunately it loses a lot of latency when connecting to the US Server. I even went to the extent of using google DNS to no avail Tell the community a little more about your connection? What connection are you running? what speeds is that connection (Speedtest.net from local tpg/iinet/internode/apt mirror) Where is the host server held? Is there any local mirrors? Have you tried to ping/tracert the host server and see how many hops you are travelling and does it look weird? Eg hopping from Mel to Perth to Syd to US? ... View more

I believe the future of communication technology is that IT JUST WORKS EVERYWHERE ANY TIME, ALL THE TIME.   Pervasive broadband - Welcome to the era of 20 Gbit/s universal access. Free Wi-Fi, as usual.   International Calls - All voice data will be treated the same. Every call is a 'local' call as we'll be seamlessly 'roaming' everywhere and anywhere.   Digital display technology - All digital displays will be foldable, stretchable, no bezels and 100% recyclable. No more landfills of smartphones. These displays will all be wirelessly charged by your clothes and skin. The smartphone as we know it today, would just be one of the many tools built into a 'Swiss Army knife' type of digital display, which could be attached to your clothing. You'll soon have a wardrobe of 'digital' clothing made up of electronic fabric and electronic ink. You can change the color of your shirt in seconds.   DNA data storage - Running out of data storage space will be a thing of the past. DNA molecules will be used for storage. In fact, right now, all of the world's digital information can be stored safely for a millennium or longer on roughly nine litres of solution. Go search the 2015 New York Times article on data storage on DNA.   SIM cards - Naah.. Your eyes 'have' it. It can also be 'under your thumb'! You can now store all those holiday videos on your eyes or right under your skin. Remember the Free Wi-Fi? Back-up your data to the cloud anywhere you are in the 'blink of an eye'.   SSL/RSA/TLS - Obsolete. Quantum Cryptology will be the new standard. This is heavy stuff so just read about it on the web it in your free time, but suffice to say, all your data will be secure.   Internet of Things - Of course. All electronic gadgets and appliances will have AI-powered neural link sensors (to your brain) with full voice recognition. House chores will be a thing of the past as full automation becomes the standard. Your electric car will safely 'drive' you to your destination. People will have more time to meet each other and have more meaningful social interactions. ... View more

HI @Elss   I am in Australia, however I am not part of the customer service arm nor deal with accounts/billing/support or billing . Sorry I cant be too much help :)     Regards,   Wayne ... View more