Hi @0415524288    Yes our SL Standard plan has unlimited data usage, at a connection speed up to 12/1 Mbps. Please see link below for more info.   https://www.tpg.com.au/forms/NBN%20HFC%20Bundle%20Brochure.pdf   Regards, Karl ... View more

Hi @0415524288    Your modem is currently sitting at the post office (SURRY HILLS POST SHOP). Startrack attempted to deliver the modem on November 18 but no one was available to receive it. At this stage, you'll need to pick up the modem at the post office. Please bring with you a valid ID. Take note of the consignment number as well that was provided to you via email.   Regards, Will ... View more

Hi @0415524288,   Welcome to TPG Community!   We were able to locate your account using your community details and have run some remote test.   We were able to detect a possible fault within the copper network and will escalate the issue to our Engineering team for further investigation.   They'll be in touch within 24 to 48 hours to provide further updates with the case.   Kind regards, BasilDV ... View more