Hi @cweng50   Welcome to the Community!   The speed test results you posted is not normal for an NBN50 plan. It seems like your upload   Let me check your account for us to have a better idea on what's going on. I tried pulling up your records using your community details, but we're not able to find an NBN FTTB account. Can you PM me your username or the customer ID together with the service address?   For your reference: How do I private message (PM) in the community   Regards, ... View more