Hi @pfarmer,    I did run initial test on the line and there appears to be no connection being detected.    I have raised the issue now to our Engineering Team for further investigation. Please ensure to still leave your modem connected and turned on at all times for testing purposes.    An update should be provided within the next 24hrs. Should you have a preferred time to be contacted, please don't hesitate to let us now.    Regards, Ahra_G ... View more

Hi @pfarmer,    I can see that an appointment has been booked on Thursday, 15 August 2019 between 1PM - 5PM.    Please ensure that you or someone over 18yrs of age is present during the visit.    Should you have further queries, feel free to reply to the SMS sent by our Engineering team or let us know here.      Cheers!  ... View more

Hi @pfarmer   It appears that your connection has been up for 21 hours already. If you're still having trouble with the connection, don't hesitate to leave a comment.   Cheers! ... View more