I am overseas for almost 11 months and I don't have a roaming service although my mobile TPG service has been active. I just want to log in to update my bank details. TPG has been sending me a code to my mobile to verify me and as I said I can't receive it "no roaming" Can you send me this code to my email address or how can I login into my account    Kind regards,   MIKE KUBA ... View more

Internet service keeps turning off. The green internet light on the modem keeps turning off. I believe there is something wrong with the modem. I tried to reset it from the back if the black NBN box but the issue still presisit . I am very angry and disappointed because this issue has been for almost 10 days and if it keeps doing this I will go to another provider I swear for sure. I am sick and tired of this. I feel like I do live in a 3rd world country . My internet service before NBN was a lot faster and better ... View more

From : promike@live.com 03/08/2019 2.20 pm Amman-Jordan Local Time To : Winback <winback@tpg.com.au>; RE: TPG Telecom Customer ID/Username:3954112 Hi there, But the most recent charges shows the service period for this cycle not the next cycle Package Period 28/07/2019 to 27/08/2019 renewal: username: promike Balance $59.99 Regards, Mike Kuba Sent from Mail for Windows 10     From: Winback Sent: Saturday, August 3, 2019 4:08 AM To: mike kuba Subject: RE: TPG Telecom Customer ID/Username:3954112 Dear Mike, In regards to your concern, the reference for the refund is Credit Note #: C05517708/1. Format: Credit Card. Type: Visa. Auth: 5626244637386731603242:5626245165696678503012 The $59.99 that you can see on your account is for your payment for the next cycle if you will reactivate your service. The current service of yours is inactive due to non payment because we restricted your card. Please disregard if you don't have plans yet to reactivate the service. Regards | Winback | UserID: 14127 T 13 14 23 | F 02 9850 0813 www.tpg.com.au Email Queue: Winback TPG Telecom (ASX: TPM) ... View more

RE: TPG Telecom Customer ID/Username:XXXXXXX mike kuba <XXXXXX@hotmail.com> 12:51 PM   Hi there , Why my current balance still $59.99 plus I have not received the reference number for the refund yet.     01-07-2019 Balance Brought Forward   0.00 04-07-2019 C05517708/1 (Credit Note): Reversal of I201104484/1  Complaint Resolution - ADSL2 Unlimited 24x7 -59.99 -59.99 09-07-2019 P00854384 (Payment): cc refunds - c/s Complaint resolution 59.99 0.00 15-07-2019 I209755514/1: Home Phone Phone number: 0287106669 0.00 0.00 21-07-2019 I210162002/1: ADSL2+ Unlimited with Home Phone: ADSL cconnection 59.99 59.99 Package Period 28/07/2019 to 27/08/2019 renewal: username: promike  Balance $59.99                     Sent from Mail for Windows 10   From: XXXXXXX@tpg.com.au <XXXXXXX@tpg.com.au> Sent: Wednesday, July 24, 2019 3:27:59 AM To: XXXXXXX@hotmail.com <XXXXXXX@hotmail.com> Subject: TPG Telecom Customer ID/Username:XXXXXXX   Dear Mike, In regards to your concern , the reason why your account is still active because we apply a free service that why it is active. The charges that happened before was already refunded back  to you . We sent you the reference number for the refund as well. Would you still active want to keep the internet service  ? NBN is not yet available it was moved to be ready on 2020 Thank you. Kind Regards, Shiel | Winback | UserID: XXXXXX T 13 14 23 | F 02 9850 0813 www.tpg.com.au Email Queue: Winback TPG Telecom (ASX: TPM) ... View more

RE: Internet Account 3954112 From: mike kuba <ProMike@hotmail.com> To: Winback   Shiel, Why my account still active. U have told me that you will deactivate my account from the 27th of June 2019 till I do come back to Sydney on the 20th of August 2019. They keep charging me month after month since June 2019. Why are you doing this Shiel ? In 2017 I left Sydney for 3 months and it was smooth and nothing like this year 2019. U promised but U did not keep your promises. I do not know why, is it because you are unprofessional or untrained or you can not follow your guidelines at TPG .   All you do is :- Hi Mike, Apologies for the late response and Please let me know if I can assist you further.   If you really want to assist me further stop the billings and keep your word that you have promised to a TPG customer since 2007.    MIKE KUBA ... View more

This was your respond on this ridiculous issue since the 21st of June of this year 2019 .I swear to god I have hated my overseas vacation because of TPG unprofessional, untrained and silly customer service team.    BasilDV mentioned you in TPG Community To: PROMIKE@HOTMAIL.COM Hi promike, BasilDV (Moderator) mentioned you in a post! Join the conversation below: Re: billings Hi @promike Welcome to TPG Community! Thanks for raising this issue with us and we apologise for the inconvenience. We've managed to locate your account using your community details and have reviewed the notes from your case manager "Shile". She already processed to refund the $59.99 that was debited to your account, which should reflect today. Your credit card has been restricted as well to avoid automatic debit. Your case manager is closely looking into your account and will be waiting until you come back to Sydney to reactivate it. NOTE: We've deleted the attached file as it contains your personal information which may be used to compromise your account. Regards, BasilDV   Why are you billing me while my account suppose to be inactive till I come back to Sydney on the 21st of August of this year 2019 ? Ref Date Raised Date Paid Amount Balance GST Status 1 2019-07-21     59.99 59.99 5.45 Open     ADSL2+ Unlimited with Home Phone: ADSL connection     Package Period 28/07/2019 to 27/08/2019 ... View more

Hi there, This matter has been raising since the 21st of June 2019 for the internet service from the 28/06/2019 till 28/07/2019 when you direct debited my credit card. I do HOPE solving this inconvenience matter that you have caused to me while I am overseas since the 28th of May 2019 for what I have I agreed with Shile one of your customer service team over the phone while the call was recorded, I want you to :- 1. Credit me what you have charged me for the sevice from the 28/06/2019 till the 28/07/2019  that are not within the agreement between me and Shile "customer service officer". 2. The service should have been parked for 1 month starting 28/5/2019 till the 27/06/2019 3.The service should have been deactivated not kept activated from the 28/06/209 till the 21st of August 2019 the day that I come back to Sydney. I am after a wise person from the account and billing team to look deeply into this matter being a Tpg customer since 2007. ... View more