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CARTE SIM MUETTE

meg120409
Level 2

MESSAGE : AUCUNE CARTE SIM. QUELLES EXPLICATIONS ?

MERCI

 

i DONT understand WHAT IS labels AND tags

7 REPLIES 7
Shane
Moderator

HI @meg120409 ,

 

How can we help you today?

 

Regards,

 

 

meg120409
Level 2

hi

the SIM card TPG is mute. 

THE PAIEMENT IS DEPENDING on my bank account SINCE   MAY 26 TH

iIDON'T UNDERSTAND WHY I HAVE NO CONNECTION.

THE PAIEMEMTS HAVE BEEN EACH PAST MONTH ON THE 26 TH  since july 2022.

i need urgently to be connected.

Thank you

Shane
Moderator

Hi @meg120409 ,

 

To better understand the status of the payment and mobile service, please fill-in the following details below.

 

First name:
Last name:
Phone number:
Username / email address:
Are you the account holder?:
Date of birth:
 

Regards,

 

hi

the SIM card TPG is mute. 

THE PAIEMENT IS DEPENDING on my bank account SINCE   MAY 26 TH

iIDON'T UNDERSTAND WHY I HAVE NO CONNECTION.

THE PAIEMEMTS HAVE BEEN EACH PAST MONTH ON THE 26 TH  since july 2022.

i need urgently to be connected.

Thank you

meg120409
Level 2

Martine xxxxxxx

The assistant of the chat told me that the payment will be procced on THE 5th of MAY...

There is a problem ...

Thank you

Shane
Moderator

We got it. May we confirm what connection is not working is it the SMS/Phone call service or Mobile Data connection?

 

What troubleshooting steps have you done so far?

 

xxxxxxx

The assistant of the chat told me that the payment will be procced on THE 5th of MAY...

There is a problem ...

Thank you

meg120409
Level 2

i have no connection at all. Card totally mute.

No trouble shooting steps i have done so far.

is it the paiement the problem ?

Shane
Moderator

What handset are using at the moment? Are you getting a mobile reception?