Can not get into my mobile account

[rhar2480]

I normally accessed my mobile plan using 'Click here to manage your other services' from the main TPG login. I only have the one password for TPG and it only works with my TPG Username. That takes me to the 'My Account' page with the now broken 'other services' link.

[BasilDV]

Hi @rhar2480 

You need to access your mobile account using the Mobile username or customer ID number and not with your internet account.

If you don't remember your mobile account details, please call our Accounts Team on 1300 993 011 to retrieve it,

BasilDV

[rhar2480 · Accepted solution]

I have never needed a mobile login before to see my mobile account.

I have now registered a new one and I am able to see my mobile account.

Thanks

[BasilDV]

Glad that this has been resolved.

Have a gpod day!