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Your prepaid balance is used for all calls, text and data that aren’t part of your monthly plan, such as additional data blocks. You can choose if and when to top up, so you’re in complete control of your spend – with no nasty bill shock surprises at the end of the month.
1. Log in to TPG My Account
2. Select Top up Prepaid Balance.
3. Select the amount to top up ($10, $20, $50, $100 or $200) and hit Review order.
Note: If you have an outstanding balance, you will have to settle it before adding a prepaid balance.
4. You'll see a summary of your purchase. Use the checkbox to agree to the terms and conditions.
5. Next, select your payment method. An immediate payment using your existing payment method is selected by default. Hit Proceed if you wish to continue and your prepaid balance will be applied after your payment clears.
Note: Payments via direct debit may take up to 3 to 6 business days to clear. Payment via credit card may take from 15 minutes, up to 4 hours to clear.
6. Alternatively, select Credit Card and enter the Cardholder Name, Credit Card Name, Expiry Date and CVC to make an immediate payment via credit card. Select Make payment and your prepaid balance will be applied after your payment clears.
Note: Credit card payments typically clear within the hour. 3.02% surcharge applies for Amex and 2.75% for Diners Club. Ticking the "Save details for all future payments" box will overwrite the payment method for your regular TPG invoices.
Need more assistance? You may call TPG Customer Service at 13 14 23 (option 3).
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TPG Mobile - Online Account Management Tool - My Account - TPG Community
Article Contributor Angeli L
Yes, I have previously used this successfully, but today says "you will need to pay any amount owing", and in the side bar says "Amount Payable: $1.00". However, on my SMS from 5 days ago, it says "your payment of $1.00 has been received", and the invoice is viewable under "Invoices". A couple of months ago, this same problem caused my wife's prepaid phone to stop working, and forced me to spend another hour waiting on the TPG service line. Obviously there is a delay in processing of the credit card payment somewhere - can this be permanently sorted out?
Cheers, David Duffy.
Hi @davidd02
We'll look into your account and raise this to our Mobile team for investigation.
Any updates will be provided once available.
BasilDV
Hi @davidd02
It shows that the initial $1 charge was for the mobile number ending with 429.
The current $1 charge is for the mobile number ending with 671.
Another notification will be provided via SMS once the payment has been successfully posted.
BasilDV
It is the 429 I want to to top up, and the top-up amounts are still greyed out. Thanks.
I see. We'd like to arrange a call from our Mobile team to check on this further.
Shoot me a PM with your preferred time and best number to be contacted today.
BasilDV
This page does not explicitly say how long the credit of the top up will last.The Service Desk said "The prepaid balance will last until the credit runs out" which is also vague.
There can be several interpretations.
If you have a prepaid package that inludes international calls and no SMS this could work out to be very expensive option if you want to use international SMS services. The prepaid international call package is voice only no SMS.