How to cancel mobile plan

[chenmeinu]

Hi

I need to cancel my mobile plan as I am relocate oversea permanently.

How can I do that? When I called customer service, they said will need to sent a one time code to my mobile but I am already at oversea, won't be able recevie the code.

Thanks

[Shane]

Hi @chenmeinu ,

We will coordinate this with our accounts team to process the cancellation of the mobile service. Could you send me a PM with your details?

How to send a PM? 

Regards,

Hi

I need to cancel my mobile plan as I am relocate oversea permanently.

How can I do that? When I called customer service, they said will need to sent a one time code to my mobile but I am already at oversea, won't be able recevie the code.

Thanks

[chenmeinu]

Hi - I couldn't send the PM, once I entered all info, it said i have reach the number of limit that i can send. But I didnt send anything yet. Can you drop me a PM so i can reply from it? or any other suggestion? Thank you. 

[Shane]

Hi @chenmeinu ,

Please re-log in your community profile and try re-sending another message.

Regards,

Hi - I couldn't send the PM, once I entered all info, it said i have reach the number of limit that i can send. But I didnt send anything yet. Can you drop me a PM so i can reply from it? or any other suggestion? Thank you.