I am unable to log on to TPG My Account

[Huan]

Hi, 

I have not logged on to TPG My Account for quite a while. When I tried to log on, It says there is missing mobile number.

Strangely, I am able to access my TPG emails with the same logon and password.

I called the number 13 14 23. It's looping through the options. I gave up.

Any hints on how I can log on to it?

With thanks 

[Shane]

Hi @Huan ,

One of our community users is able to access the account by resetting their TPG password, check this thread.

Let us know how it will goes.

Regards,

[Huan]

🤔 the reset password page doesn't work

[Shane]

Hi @Huan ,

No worries; let us see what other options we have to access the online log-in. Could you send me a message with your details?

How to send a PM? 

Regards,

🤔 the reset password page doesn't work