TPG Mobile Billing Cycle Explained

[Shane]

Here are the things that you need to know about your monthly service renewal:

What happens after you activated your SIM?

• The activation date will be the start of your billing cycle.
• You will receive a full month of plan inclusions for the new complete billing period.
• If your mobile service activates in between 29^th – 31^st of the month, the start of billing cycle will be automatically move on the 1^st of the following month.
• You will receive a full month of plan inclusions for the period from activation to (up to) 31st of the month.
• The debit date will fall a week (7 days) ahead of the next billing cycle.

What happens when Payment for the next billing cycle fails?

1. Payment Failure

• If payment is not made before the end of the billing cycle, your service will be suspended at the end of the current billing period.
• If payment is not received by 30 days after the last billing cycle date, the service will be cancelled.
  
  

2. If a successful payment is made after the end of the current billing cycle

• On successful payment, service will be reinstated within 1-3 hours.
• You will have a new billing cycle which is the date that the renewal fee is settled.
  
  

3. If successful payment is made after the previous billing cycle date, and payment is on the 29th, 30^th or 31^st

• This will result in a new billing cycle date, which will be the 1st of the following month.
• You will receive a full month of plan inclusions for the period from activation to (up to) 31st of the month.
• You will receive a full month of plan inclusions for the new complete billing period.

Need more assistance? You may call TPG Customer Service at 13 14 23 (option 3).

Related Article:

Understanding your TPG Mobile Bill - TPG Community

TPG Mobile - Online Account Management Tool - My Account - TPG Community

Article Contributor Angeli L