my adsl has been canceled

[sloveu1321]

I received a notification that my payment failed a few days ago

but i have to update my payment details but look didn't work

now my network is canceled what should I do

- Username: xxxxx
- Customer ID: xxxxx

[Shane]

Hi @sloveu1321 ,

Let us help update the details and process the payment so we can re-activate the service ASAP. Could shoot a PM with your details?

How to send a PM? 

Regards,

I received a notification that my payment failed a few days ago

but i have to update my payment details but look didn't work

now my network is canceled what should I do

- Username: xxxxx
- Customer ID: xxxxx

[sloveu1321]

Hello Shane what detail do you need

i can't pm you BTW

[Shane]

Hi @sloveu1321 

The Private Message feature will appear once the community account reaches level 2.

Regards,

Hello Shane what detail do you need

i can't pm you BTW

[sloveu1321]

OK Thank you 

I have private messaged you but not sure what details are needed