I was told in February that I was eligible for a refund. I was given the option of changing plans which I did immediately. I asked over the phone if changing plans to the plan selected would enable me to receive a refund; I was told yes.
June - still no refund. I contacted TPG to find out what was going on and was told the plan that I CHANGED to was the SAME as my previous plan and thereby did not make me eligible for a refund, despite being it being a different name, speed, price and being told in early correspondence that it was a different plan and therefore enabled me to receive a refund. Not a problem; so I changed it again, I again checked that I would be able to receive a refund and was told that yes my refund would be processed ASAP.
July - I have been charged TWICE for changing plans TWICE despite being told that only one move was changing plans. I asked when I would receive my refund and was told "shortly".
August - It is now SIX MONTHS into this issue. I have received no further communication about what is happening. I understand that refunds, especially in bulk, are difficult to process but this is beyond belief.
So again,
Can someone please tell me what is happening in terms of my refund?
