NBN Plan price increase

[mimijojo55]

I also got the email saying the price has increased, and like others I am looking at some other alternatives. Even the attempt to sweeten it by offering faster speeds has not worked, I have tried the link to opt-in on multiple different days and it has not worked once.

[vabr1]

Hi there, I’m in the same boat. Been with TPG for number of years and this would be the second hike in recent past. Looking to make a switch to an alternate provider.

[Gooner23]

I have the same issue as this user.

I'm trying to opt into the speed increase but get a Request denied response when submitting my option

[gpang5]

I have also received an email for an increase of $5 pm to $79.99pm I have been with TPG for 20+ years and to continue to increase prices without adding any value is not customer centric at all.

I also asked to upgrade to fibre on the same basis as if I were a new customer given they are offered a bonus of $250. Existing customers are only offered $100 so I said it was like being discriminated against badly for simply being a loyal customer. I was politely told that the offer was what it is. Looks like I will be changing providers after all these years which I really don't want to do.

[Ahra_G]

Hi All, 

Having considered a range of factors, including recent changes to the wholesale costs we pay NBN for use of its network, we are now in a position where we need to change some of our pricing. 

Please send us a private message individually and we'd be glad to assist. 

-Ahra_G 

[jonos]

Like many others, I received the notification too. I'm on the 50mbps plan, been a customer for 12 years. I reached out to TPG via chat to see if they could offer anything to entice me to stay and their line was "we will not provide a counter offer".

It's seeming like Exetel is the best option. On the 50mbps tier it's $60.99 for the first six months then $78.99 thereafter - still cheaper than what TPG is offering post-increase.
https://www.exetel.com.au/broadband/nbn#plans

Very disappointed to say the least, I thought they would at least be willing to engage in some form of negotiation.

[Silversurf]

Comparison table from NBN retailers, TPG from one of the best value to one of the worst value with a 50Mbps now priced at $80 from 20/03/2024.

TPG should realy reconsider their pricing structure to their exhisting cutomers and revised the pricing plans to avoid an exodus of customers.

-

[MichaelDV]

I also received the email with notice of price increase for the 25mb download plan.

Second increase in a short period of time and makes the offer for such an entry level plan very expensive. $75 for 25mb to which we get 20/21mb trottled down to 10mb on our premises isn't a deal anymore.

We also have experienced ongoing outage in the last year that makes this increase even worst, our premise is not the issue as technicians have already been on site several times.

We'll terminate our plan and change to a provider more alligned with customer centric value and less coorporate growth profit first.

[Aubrey]

Hi @MichaelDV, we're keen to take a closer look at your connection and make sure you're getting the most out of your service. Please send us a private message with your details and we'll look into this. 

[vutramha]

Like many others, i also receieved an email about the price increase. Now i'm loyal to TPG having been with them for years now mainly because they provided good value/pricing for their ADSL2+ plans and now their NBN plans. But with this price increase, TPG isn't the cheapest let alone provide a compeitive price for their NBN plans since there are other NBN providers charging at a cheaper price for the exact plan like Flip NBN or there is an NBN provider like Leaptel that charges the same price but it's known as a premium NBN provider that gives premium service/features like showing the CVC graph for every POI, having an Aussie call center instead of an overseas one, having a good backhaul/international transit and buying enough CVC for every POI.

As for me peronsally i'm currently on the NBN12 plan and that's enough speed for me since i mainly use the internet for emails, social media and browing different forums. I'm not interested in a speed boost or being upgraded to a higher speed plan for the exact same price of the previous lower speed plan for only the next 12 months then being charged back to the standard price when the discount period is over. I'm here for the long run since i like being loyal to one NBN provider. There are many people out there who literally switches and churn to a different NBN provider every 6 or 12 months after their new customer discount with the NBN provider finishes and will do the same with the next NBN provider when their discount is finish. Now i could do the same and churn to a different NBN provider every 6 or 12 months to take advantage of these new customer discount period and effectively lowering my yearly total bill for the NBN but like i said like being loyal to one NBN provider and i initally picked TPG purely based it's value and pricing but it's now becoming almost impossible given the fact there are way many cheaper options out there now. 

All i want from TPG is to either waive off the price increase or price match another NBN provider that is offering the exact same plan at a cheaper price. I'm not sure if TPG has a retention team that tries to keep it's loyal customers with TPG just like how Vodafone does with it's retention team. I'm also sure TPG has bought out Vodafone last year and hopefully they too have a good retention team like Vodafone. In the case where TPG will not wiave off the price increase or price match another NBN provider, i will have to consider leaving TPG and switch over to another cheaper NBN provider with the exact same NBN12 plan.