NBN outage

[jenniferalix]

What does Network Degradation mean?

https://www.nbnco.com.au/support/network-status

[BasilDV · Accepted solution]

Hi @jenniferalix 

The term 'network degradation' refers to a decline in network responsiveness, connectivity, and overall performance, resulting in a deterioration of network quality. Symptoms of network degradation include: Outages. Disconnections.

BasilDV

[jenniferalix]

Thank you for clarifying that.

Is there a timeframe expectation of when something like that can be fixed?

Where I am has had that status for at least 2 weeks and it causes constant connection drop outs.

[Shane]

Hi @jenniferalix ,

The outages or service status should indicate the estimate time frame of the restoration. 

If the service is no longer listed, we can perform normal troubleshooting and check the network, you may send us your details to proceed.

How to send a PM? 

Regards,

Thank you for clarifying that.

Is there a timeframe expectation of when something like that can be fixed?

Where I am has had that status for at least 2 weeks and it causes constant connection drop outs.

[jenniferalix]

Thank you, I appreciate your response.

What happens if there is no estimated timeframe provided?

What would you recommend doing?
Or what should be the next steps taken?