Get online support
Hey, Susan647.
Once the service installation is completed the service connection should be working after the activation.
Let us check the status of the internet and see if it still requires manual activation from our NBN provisioning Team.
Could you send us a PM with your account details (Customer ID/Username together with the address on file).
How do I private message (PM) in the community.
In the event that you require a guide on how to setup NBN connection you may check the articles below.