Return Modem

hinaxipatel73
Level 2

Hi, 

  I have cancelled my Wireless service however still got charged $64.99 for it. I have requested over the phone multiple times about the email that should have the e-connote so the modem can be returned back. There seems to be no communication between the departments as its been over a week and still have not received email (nothing in spam/junk). 

 

  I am still waiting for the incorrect payment to be refunded and do not want to be charged for not returning the modem. Please help in escalating this issue as it is very frustrating having to call almost every day and getting nothing resolved. 

 

1 REPLY 1
Aubrey
Moderator

Welcome to TPG Community @hinaxipatel73

 

Let's help in sorting this out. Let's get the shipping label sent out ASAP and once we receive the modem, we will process your refund.

 

Please send us a private message with your customer ID or contact details. 

 

Thanks!