Where should I return my 5g broadband modem?

[michael05h]

I cancelled my 5g broadband service by calling 13 14 23, and the person on the phone said that I'll get an e-mail with an instruction on how to return the 5g modem I recieved. but I haven't get any e-mails from you guys. My customer ID is 120*******, and I just want to know how to return my modem.

[Ahra_G]

Hi @michael05h, 

For 5G Home Broadband, the service cancellation should take effect at the end of the paid period. Once the cancellation is completed, only then you will receive a connote or return label via email. 

Let's take a look at your account to advise you further of the status of your request. Please send in your TPG customer ID or username via private message. 

Thanks! 

Ahra_G