had enough and need assistance

[Adslcgp3]

23years 20 of them good. the last 3 under NBN not so good

i want to keep my email address is that possible and if so how do i do it

and i have arranged for new service provider as of yesterday and want to know what happens to the unused part of my bill eg bill start jan 1st  bill end jan 31st  service cancelled 15th Jan---what happens to the 16 days?

[BasilDV]

Hi @Adslcgp3

We know that we can do better and make sure that your service will run smoothly.

Please shoot me a PM with your TPG username or customer ID number to run further tests on the line.

In regards to the unused service, it will be assessed by our Accounts team if it can be used as credit or be refunded.

BasilDV