Cancelling mobile plan service

[spoko]

I recently moved mobile plan service from TPG to Optus and received an email from TPG stating that my Prepaid Balance will be forfeited when your service is cancelled. On what grounds do you take client's balance money?

[Angeli]

Hi @spoko, 

Welcome to TPG Community! 

Allow me to discuss this matter with you. Best to PM with your customer ID then I can take it from there. 

How do I private message (PM) in the community

Regards, 

Angeli