Get online support
Please note: Your 5G Home Broadband service is only for use at the address nominated on your application. If you've moved home, please see Moving your TPG services and contact us to make arrangements.
5. If you're testing on a WiFi device, stand next to your modem to rule out any WiFi signal issues. Move further away and monitor the WiFi signal strength.
6. If you lose your WiFi connection in certain parts of your home, see our guide on Improving WiFi Signals.
7. If you can view websites on some devices but not others, see our guide on Browsing Issues.
If you still can't get online, please call us on 1300 994 533 for further assistance.
All About TPG Home Wireless Broadband
Easy Steps to Improve Wi-Fi Connection In Your Home
How to Set Up Your Home Wireless Broadband Modem and 5G Home Broadband Modem
5G Home Broadband - Troubleshooting Speed issues
Article contributed by Basil DV and Mel G.