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Eero pro 6 and hfc with voice

Dariusras
Level 2

Hi, I've just bought a eero pro 6 to replace an Orbi router I've had. I've followed the instructions from other posts by connecting eero to Orbi ( double Nat) so I can update the firmware and get access to pppoe option. In the eero app, I've put in the tpg user name and password. I then disconnected eero from Orbi and connected eero directly to ncb. The connection automatically goes back to dhcp and still can't connect to the internet. What am I doing wrong?  

2 REPLIES 2
Ahra_G
Moderator

Hi @Dariusras. you can check this Community thread regarding Eero setup - https://community.tpg.com.au/t5/Modems-and-Devices/Eero-mesh-network/m-p/140115#M19821

-Ahra_G

Dariusras
Level 2

Thanks for this. I don't want to keep my old router. I want to replace it with Eero.