TPG Community

Get online support

How to Set Up Your WiFi Hub Modem, WiFi Cube 3 4G modem and TP-Link Smart Modem Gateway

Marco_m
Moderator

 

Setting up your WiFi Hub, WiFi Cube 3 4G modem and TP-Link Smart Modem Gateway

 

 

If you received the WiFi Hub for the Home Wireless Broadband, for set up instructions click on the button below:

 

 

If you received the WiFi Cube 3 4G modem for the Home Wireless Broadband, for set up instructions click on the button below:

 

 

If you received the TP-Link Smart Modem Gateway for the Home Wireless Broadband, follow the instructions below to set up the modem:

 

First, ensure you have:

  • A message from us advising you to plug in your modem.
  • An available electrical outlet.
  • Turned off/disconnected other broadband services to ensure the installation of your new modem is successful.

 

 

1. Your TPG Micro SIM card has already been inserted for your convenience. Please do not remove the SIM card.

 

2. Place the modem in a clear, central location in your home. Placing the modem near a window may allow a stronger mobile network signal.

 

3. Use the supplied power cable to connect the modem’s POWER port to an available power outlet, then turn the modem on using the ON/OFF button.

 

HWBsetup.png

 

 

 

4. Wait approximately 3 minutes for the modem’s Power, 4G, Internet and 2.4GHz/5GHz WiFi lights to turn on and settle.

 

HWG_LEDdiagram.png

 

 

 

5. If the 4G light is red, move your modem to another location, ideally near a window and away from direct sunlight.

 

6. You can use an additional Ethernet cable to connect a computer to any of the 4 LAN ports.

 

7. If you wish to connect your devices via WiFi, you'll find the WiFi name (SSID) and password on the barcode sticker on the base of your modem.

 

VX420-G2h_barcodestickerWiFidetails.png

 

 

Home Wireless Gateway barcode sticker - WiFi details Your modem will automatically connect your devices to the best WiFi network possible (i.e. 5GHz). Older devices may only be able to connect to the 2.4GHz WiFi. See Improving WiFi Signal.

 

Back to Top

 

 

 

Set up the WiFi Cube 3 4G modem

 

If you received the WiFi Cube 3 4G modem, follow the instructions below or watch the video to set up your Home Wireless Modem for Home Wireless Broadband.

 

First, ensure you have:

  • A message from us advising you to plug in your modem.
  • An available electrical outlet.
  • Turned off/disconnected other broadband services to ensure the installation of your new modem is successful.

 

1. Your TPG Micro SIM card has already been inserted for your convenience. Please do not remove the SIM card.

 

2. Place the modem in a clear, central location in your home. Placing the modem near a window may allow a stronger mobile network signal.

 

3. Use the supplied power cable to connect the modem’s POWER port to an available power outlet, then turn the modem on using the Power button on the base of the modem.

Cube3_setup.png

 

4. Wait for the modem’s Power, 4G and WiFi lights to turn on and settle.

Cube3_LED.png

 

 

5. If the 4G light is red, move your modem to another location, ideally near a window and away from direct sunlight.

 

6. You can use an additional Ethernet cable to connect a computer to any of the 2 LAN ports.

 

7. If you wish to connect your devices via WiFi, you'll find the WiFi name (SSID) and password on the barcode sticker on the base of your modem.

Cube3_barcode.png

 

 

Your modem will automatically connect your devices to the best WiFi network possible (i.e. 5GHz). Older devices may only be able to connect to the 2.4GHz WiFi. See Improving WiFi Signal.

 

Back to Top

 

 

 

 

Set up the WiFi Hub Powered by Vodafone

 

Follow the instructions below to set up the WiFi Hub for Home Wireless Broadband.

 

First, ensure you have:

  • A message from us advising you to plug in your modem.
  • An available electrical outlet.
  • Turned off/disconnected other broadband services to ensure the installation of your new modem is successful.

 

1. Your TPG Micro SIM card has already been inserted for your convenience. Please do not remove the SIM card.

 

2. Place the modem in a clear, central location in your home and attach both antennae. Placing the modem near a window may allow a stronger mobile network signal and away from direct sunlight.

 

3. Screw each antenna into the antenna sockets, then bend them into an upright position as shown in the image below.

 

4. Use the supplied power cable to connect the modem’s POWER port to an available power outlet, then turn the modem on using the ON/OFF button, found on the side of the modem.

CasaSetup.png

 

 

5. Wait for the modem’s Power, Internet, 2.4GHz/5GHz WiFi and 3G/4G Signal lights to turn on and settle.Casa_LEDdiagram.png

 

6. If the 3G/4G Signal light is low, move your modem to another location, ideally near a window and away from direct sunlight.

 

7. You can use an additional Ethernet cable to connect a computer to any of the 4 LAN ports.

 

8. If you wish to connect your devices via WiFi, you'll find the WiFi network name and password on the barcode sticker on the back of your modem.Casa_barcodeWifiDetails.png

 

Your modem will automatically connect your devices to the best WiFi network possible (i.e. 5GHz). Older devices may only be able to connect to the 2.4GHz WiFi. See Improving WiFi Signal.

 

Back to Top

 

 

 

 

Related Topic:

 

All About TPG Home Wireless Broadband

How to Set Up Your Home Wireless Broadband modem

Easy Steps to Improve Wi-Fi Connection In Your Home