Modem Router replacement product question

[KenLei]

Hi All,

I've recently contacted TPG customer service to diagnose consistent slow speeds and drop outs. They've mentioned a potential need to replace my modem/router (Archer VR1600v) as its 4 years old and out of warranty.

I just wanted to know what the replacement modem/router model will be if i've requested for a purchase directly from TPG.

Thanks,

Ken

[Shane]

Hi @KenLei ,

Slow speeds and dropouts could also be caused by a line fault. Let us help identify what is causing these issues and rectify them ASAP. While a brand new modem or router costs $99.95 plus a $10.00 shipping fee,

Could you shoot us a PM with your details via PM so we can proceed with the initial assessment?

How to send a PM? 

Regards,