NBN connection box flashing red with clicking sound

[Sharonyp22]

Yesterday I noticed there's a red light flashing with clicking sound from the NBN connection box. Since then no internet connection at all.

I have tried all possible solutions available on community and NBN troubleshooting page, like power recycling for 10 seconds, resetting the NBN box, checked the NBN service outage in our area, no planned outage.

I have also logged the faulty request ticket via TPG app.

Any help will be highly appreciated, than you in advance.

[BasilDV]

Hi @Sharonyp22

We'd like to check on this further on our end and tests the line.

Shoot me a PM with your TPG username or customer ID number.

BasilDV

[Sharonyp22]

Hi @BasilDV i just sent you a message, thank you.