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Nbn box replacement

amymiddlebrook2
Level 2
Hi there,
I have just gone to connect my nbn box from tpg to my fttc nbn box and the nbn box has no power to it so I believe I need a new one. Can TPG send one out to me?
Thanks
1 REPLY 1
Ahra_G
Moderator

Hi @amymiddlebrook2,

 

For newly installed services or modem/homephone that requires set up, I would recommend checking out this article: 

 

New Connection Setup Help

 

Please send your TPG account details via private message so we can assist you with the equipment issue.

 

Thanks! 

Ahra_G

 

Hi there,
I have just gone to connect my nbn box from tpg to my fttc nbn box and the nbn box has no power to it so I believe I need a new one. Can TPG send one out to me?
Thanks