Router

[Keith_01]

Archer VR1600v installed June 2020 is constantly dis-enabling its Wi-Fi radio setting, within 30 minutes or so of being re-enabled over last several days. Have reset and repositioned etc but fault remains. How can I get either a firmware upgrade to try to fix the fault or progress a replacement preconfigured VX420-G2?

[Shane]

Hi @Keith_01,

Let us help fix this wireless issue affecting the modem/router. We'd like to clarify did you factory reset the modem or reboot it only? Could you shoot us a PM with your details to better understand the situation.

How to send a PM? 

Regards,

Archer VR1600v installed June 2020 is constantly dis-enabling its Wi-Fi radio setting, within 30 minutes or so of being re-enabled over last several days. Have reset and repositioned etc but fault remains. How can I get either a firmware upgrade to try to fix the fault or progress a replacement preconfigured VX420-G2?