Lodging fault

[lake62]

I lodged a fault via the app on 18 Feb 24 re no service due to lines down on the "pole" outside my house. Ive had no respone from TPG at all. I followed up, via the app, requesting a "restoration of Service" stillno response. Today is day 5 of no service and no contact.
Any suggestions of what to do next?

[Aubrey]

Hi @lake62, let's help in getting this sorted out. Send us a private message with the ticket number and we'll go from there.

Thanks,

Aubrey