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Port out fee

Devenstar4
Level 2
I recently switched to other provider and TPG has deducted my account with 11$ port out fee. There is nowhere mentioned about the port out fee in terms and conditions. I want 11$ to be reimbursed into my account.
1 REPLY 1
Ahra_G
Moderator

Hi @Devenstar4,

 

Thanks for reaching out. We charge an $11 port out fee when you're porting out your service to another carrier. You can find more information by clicking on the link below.

https://www.tpg.com.au/sites/tpg/files/2024-01/TPG-Mobile-SIM-Only-Plans-Product-Brochure.pdf
 

Let us know if we can assist further. 
 

-Ahra_G