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Thanks for your query!
Let me have a look for you, and I will get back to you ASAP.
There is also a new ''TPG Mobile APP'' to help you with various trouble shooting and account issues, via a mobile phone app.
https://www.tpg.com.au/download
Regards,
David_M
I checked your NBN-FTTN 50/20 plan on our systems, and everything is working ok now.
All tests are passing on our portals.
It might have been a short term NBN outage.
Regards,
David_M