Hi, Could I please request my data usage report from January 2022 to December 2022. Many thanks! ... View more

I received a call from a person claiming to be from nbn, letting me know that there is a security issue with my internet wifi and that someone from overseas was trying to hack it. The number seemed to be coming from Canada. After I hung up, he called again multiple times with different mobile numbers and tried to have me connect my computer to the wifi. I am wondering if this was legitimate or a scam? ... View more

I am trying to find out how much data I have been using monthly since the beginning of my NBN plan but I can't find this information in my TPG account. Would it be possible for this information to be emailed to me? Thank you ... View more

I was on the nbn50 plan and downgraded to nbn25 a week ago. However, I want to upgrade back to the original nbn50 plan. I've tried using the mobile app and the website but both are unsuccessful and I receive an error message:  Unfortunately there was an unexpected error when submitting your registration. We apologise for the inconvenience caused. Please contact TPG Customer Service on 13 14 23 for further assistance. When contacting TPG, please quote this error code: < E:adsl_comm:thread_exists > Would you please be able to assist me regarding this issue? Thanks ... View more

Hello, my internet keeps dropping out and I'm wondering if it will be resolved with a firmware update. Can I please request a firmware update for my Archer VR1600v v2 router? The firmware version is: 0.1.0 0.9.1 v5006.0 Build 200810 Rel.53181n Many thanks ... View more