Thanks David. Update my case: A customer service senior with better attitude contacted me and advised me that they do not have Driver for USB port connection inside the modem. I’m not sure if it is true; however, they should have informed me of this at the first contact instead of throwing me to the manufacturer. I think TPG requested special orders of customised Modems without USB connection from the manufacturer to minimise their costs. However, it is an unwise move after their recent good Black Friday campaign with 50% discount fee for first 6 months. They may be successful in getting more customers this time; however, it is so difficult to keep customers from leaving if they cannot provide basic Internet services including USB port function. Under current circumstances, they have 5 of 6 months left to think about upgrading their modem. They didn’t decide to upgrade it before because they probably haven’t seen their customers leaving or it costs more than losing some customers like us. Let’s see what happens in next 5 months. Regards, Kevin ... View more

Thanks David.   BasilDV contacted me and arranged a call from TPG supporting technician for me last night.    I received a call early morning as scheduled and had to say: What a terrible customer service call!!!   A lady with an unfriendly attitude and without knowledge about this issue kept trying to asked me to contact Sagemcom Fast 5866T Modem manufacturer to resolve this issue by myself. And this is all she and TPG can do for me now. I also informed BasilDV of this but there is no reply at all.   I will reconsider my decision of continuing with TPG as it seems a wrong choice.   Kind regards, Kevin       ... View more

Thanks for your suggestions. I would try to do factory reset first before requesting a new replacement if it still does not work. Do you know how I can contact TPG technician on this issue for their quick response? Via message or phone or other channels? Kind regards, Kevin ... View more

Hi David, Thank you for your support. I should have been clearer. It is how to configure the Sagemcom. As you said, I can’t see USB option in the Modem admin page. In other words, USB port is useless now. For my previous Modem, I just need to connect my SSD to Modem via its USB-C port and then I can watch movies in my SSD on my TV. But for now, my TPG 5G Modem is faulty in terms of USB connection. Should I request TPG to provide a new Modem with proper USB function? Thanks and Regards, Kevin ... View more