Hi - I recently upgraded to FTTP super fast plan and have been having daily connection issues. Apparently a few neighbours on the same street are also having the same issues. Connection keeps on dropping on and off. Have escalated a few times to TPG CS but that hasn’t helped. Previously before the upgrade I had no issues at all and was with TPG also. Any idea ? Very very frustrating given I work from home and TPG CSR just don’t seem to really care or know what is going on. ... View more

Hi, I have been exceptionally disappointed with TPG with my NBN installation. I have probably spent a few hours with multiple calls with multiple customer service and NBN service delivery staff.   Summary of Issue: As I was returing home to Sydney permanently on Dec 16 I started the NBN ordering process a few months back from overseas. Sales rep mentioned the entire process was easy and it wasn't I asked for my NBN box and modem to be sent to an alternative address as my new house was still being built. I had to chase up a few times with TPG and only then they sent out the 2 items. I was then told multiple times I could just plug in the 2 itmes to my new house and NBN would work. It didn't work and has caused massive disruption to my business as I work from home.  I was then informed that my NBN cable would need to be pulled from the road to the house and a technician could only visit on Dec 23 putting my work from home plans being disrupted massively. I am very worried now that the technician visit on Dec 23 will not fix the issue as I desperately need NBN/Wifi urgently.  Txs   ... View more