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About rcarmichael

since ‎13-02-2023
‎03-06-2023
rcarmichael
Level 3

Re: is "Account Login" down?

by Level 3 in Accounts and Billing
‎03-06-2023 02:01 PM
‎03-06-2023 02:01 PM
Reported outage. Issue is now resolved. ... View more

Re: is "Account Login" down?

by Level 3 in Accounts and Billing
‎03-06-2023 11:25 AM
‎03-06-2023 11:25 AM
PM'd you BasilDV. ... View more

Re: is "Account Login" down?

by Level 3 in Accounts and Billing
‎03-06-2023 10:54 AM
‎03-06-2023 10:54 AM
Hi BasilDV, Unfortunately clearing the cache and even running in incognito mode did not make a difference. Clearing the cache in the android app also did not work, but strangely when using another one of my TPG accounts (I have two premises) it logs in on the app only. The newer of the accounts still doenst work on either. Any other ideas? Sincere regards, Ryan ... View more

is "Account Login" down?

by Level 3 in Accounts and Billing
‎03-06-2023 10:37 AM
1 Like
‎03-06-2023 10:37 AM
1 Like
For the past two days I have been unable to login to my accounts on the Web Portal (on both mobile and desktop) or the Android App. Screenshots of error messages: Web Portal Android App Is anyone else facing this issue, and can anyone from web support assist? Sincere regards, Ryan ... View more

Re: 5G Speed below 2Mbps

by Level 3 in Modems and Devices
‎25-02-2023 05:17 PM
‎25-02-2023 05:17 PM
Thank you for your patience. I performed a few tests via Ethernet and Wifi at the same time and 2 of the six times the Ethernet connection was at the expected 43.7Mbps. But for the rest of the tests it was just as slow as wifi. I also experimented with the Wifi channel but found no change. This time the signal LEDs were also green instead of the previous yellow but this did not seem to make a difference. My belief given these tests is that whilst there are bursts of the speed hitting an appropriate level, a majority of the time it is not (and my tests of Wifi just missed those acceptable bursts). So the issue is not Wifi related. Any assistance is greatly appreciated. Sincere regards, Ryan ... View more

Re: 5G Speed below 2Mbps

by Level 3 in Modems and Devices
‎13-02-2023 04:38 PM
‎13-02-2023 04:38 PM
Thank you for your reply Angeli. Devices are using the 5GHz network. When I get a chance in the coming week I will attempt to test the hard-wired connection and get back to you on here. ... View more

5G Speed below 2Mbps

by Level 3 in Modems and Devices
‎13-02-2023 07:35 AM
‎13-02-2023 07:35 AM
Good morning, A few months ago I switched my parents plan from NBN 50 to 5G 50. I have found that it is rare for them to be getting anywhere near 50Mbps, averaging 5Mbps and below which I do not believe is acceptable even in peak time. Yesterday I performed a speed test just before 8pm and got a result of 1.16 (screenshot attached). I have already tried the suggestions from similar posts, namely: - Modem/Router is in the front most room of the house near a windrow and out of direct sun light. - Restarting modem/router (with over 60 seconds buffer time). - There are no firewall issues or virus/malware. - Modem connected correctly with everything in good condition, including only using CAT6e cables. - Tested speed on 5GHz network close to modern/ router. - Very few devices connected. When testing all internet heavy devices/apps turned off. - Sagemcom shows Green 5GHz LED, and 4-5 orange status LEDs. Any assistance is greatly appreciated. Sincere regards, Ryan ... View more
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