So I've been contacted by phone (ironically) by the Accounts and Billing Dept.   They've apologised for the fact that my (NBN Internet Billing) Login username apparently allowed me to (confusingly) pay for the Mobile Phone side of things - but not really, hence my phones still being out of service.   I've rectified this now with their help (still no service, but to be fair that will presumably take 1-3 hours).   I've asked them to note down on feedback how furious I am re: this whole debacle, leaving me unable to contact my relatives and the care facilities on the very weekend that my Mother passed away (sounds made up I know - it's unfortunately true).   Look, I get this is just another faceless company and they don't care, but it's sad it's come to this.   I'll be going to another telco as soon as I can and will be spreading the message FAR AND WIDE to my other friends/Family to do the same if they're with TPG. A company that will happily cut off your phone at the drop of a hat - certainly with no clear warning - and then (effectively) provide no easy way of restoring it.   Oh, and the Lady from TPG who called me back - was it in response to my multiple submissions for contact days (and again, hours) ago? Nope, it was my wife who borrowed a friend's phone, waited (in her words) "a horrendously long time" to get help and then gave them my number to call me.   I may be outta line here, but just as a thought (and I know, this sounds CRAZY) instead of getting an *AHEM* "community" notice board to help 2nd hand with any dire issues, maybe they can provide an EASY, FREE/EMERGENCY option to contact the company - you know DIRECTLY. (Even on the ** weekends)   Greg.   P.S. Let's see how long it takes for TPG to quietly delete this Thread of mine.... P.P.S.  I'm screen-shotting EVERYTHING.   ... View more

I did reply to Shane.   Twice.   First via the email I recieved (which was the wrong thing to do, as I discovered only after it came back as a no-reply email - other Net communities I'm a member of let you reply via these notifivation emails BTW, but I admit not all systems work as convenientally as that - CERTAINLY not TPG's System)   Then I responded to Shane's PM - unless I've done something wrong - there was no reply to that.   Let's not forget, in addtion to all this: I Changed my Method of payment 2 days ago, both Credit Card and Direct Debit details and got error messages (payment Failed) several times even though the accounts are valid and solvent.  I sent "Please contact me immediately" messages (submitted via the App twice - first on Saturday and then earlier today - NOTHING. I *AGAIN* changed my method of payment earlier this morning (Credit Card and Direct Debit details) - no money has been debited (as far as I'm aware) and AGAIN payment failed via the TPG website.   I'd try to call TPG direct  - oh wait, I HAVE NO PHONES THAT WORK. OK I'll just use a freecall option - oh wait, THERE IS NONE. Maybe Just chat direct to support - oh wait, THERE IS NO CHAT OPTION.   I'll now attempt to PM you Basil - maybe THAT will work? But hey, who the hell knows.   ... View more

STILL no contact from TPG Accounts and Billing. STILL no phones working. STILL the worst company I have ever dealt with.       ... View more

It's a joke isn't it?? I'm having similar problems. This Company is ALSO a joke. No FREECALL to support (Our phones have been cut off for days without warning) Not even a Chat option (Hell, not even a Chat BOT!!!!)   I hope you rectify you're problem ASAP.   I'm looking for an alternate Telco as we speak - even Optus and Telstra aren't this bad!!!!      ... View more

Thanks Shane but am unable to PM in IOS. If it’s something I’m doing wrong I’m not aware of what it could be. If it isn’t, it’s just another example of bad TPG UI decisions. ... View more