Hello Angeli    The issue is the uncertainty this has raised and the time it takes to move to a new email address. I have had the same email address for 25 years ad I consider an "email address" a key component of having an Internet account. It is required for TPG to notify its customers of changes, as well as being a core feature for your loyal customers. This does not mean there needs to be large email servers storing email data, but the address and forward is a key selling point of staying with TPG.. As a 25yr customer (since the early days of iiNet), I have 2 issues with what is happening.  1) The first is that it costs virtually nothing to maintain the domain name(s) and have a email redirect. If the desire is to not run an email server, then this is a perfectly valid option with minimal cost and overhead maintained by TPG. 2) The second is that the announcement fails to provide clarity as to the costs that will be incurred by the change. Yes TPG will maintain the fees for 1 year (noted and appreciated) but then what?  Neither you nor the The Messaging Company are keen to provided any information about what the ongoing costs will be. And you will know, as you will have done the business case.   At the momnet this is feeling a lot like a marketting ploy (TPG sells client email base for money), gets people to move, then people keep paying The Messaging Company (I assume they bought the email name with expectation of retaining clients) as they cant be bothered moving again.    I have already voiced my opinoin directly regarding this change and the company decision. The loyalty of your longer term customers is integrally linked to those internal email addresses/domain names. Removing that removes the need to be loyal to TPG as an ISP. I would question that's a good idea at time when there is plenty of competition out there, all running onthe same NBN network.   Without clarity re ongoiing email costs through the Messaging Company soon I will be looking at alternatives to TPG as an ISP    Paul Lenghaus  Ex iiNet employee and 25yr customer   ... View more