thanks David.  it is occuring through Post Office. ... View more

ooo, watch this space - I think it is all back in order.  I have been able to send emails both with and without attachments this afternoon and havent received any bounced emails back since early afternoon.  Fingers crossed we have it sorted.  Thank you for your patience.   ... View more

I have re booted the modem and restarted my laptop.  I am getting sporadic success... This morning I have been able to successfully send and receive a test email my other account and i have been able to forward and recieve BasilDV's email to the same account, but that is it.  I can send all emails now (which I hadnt been able to do previously) but after 3-4 mins they all bounce back from atmail Cloud Mail System with the same message that I sent previously. ... View more

update - the emails have all bounced back from atmail Cloud Mail System who advise that i contact my internet provider since part of their network is on our block list (S3140) SMTP error from remote mail server after pipelined end of data They have provided an email http://mail.live.com/mail/troublshooting.aspx#errors.   grrr! ... View more

hold that thought!   The 'trust this certficate?' notification appeared again so this time I viewed the certificate and installed it and bingo - the emails are now being sent!  I wont even try to understand why :) thanks for your help. ... View more

still no joy.  I have tried changing the settings in outlook but via the control panel but am foiled with the final step where a confimration email is sent to tpgi - cant send the email!  i have restarted the computor and no change. :( ... View more

On the incoming side the server name is mail.tpgi.com.au (and thank you for the info re the i - I do get a certificate error all the time but I just click on 'trust this certificate!). The Port is 110  the choice of ticking an encrypted connection (SSL/TLS) or Require logon using SPA has neither ticked. ... View more

thanks Shane, i changed the server name to tpg (dropped the i) in Account Information/Account Settings/Outgoing mail (hope this was the correct area!) but I am unable to save it.  I am getting a message that 'something went wrong and outlook couldnt save your account settings'.   ... View more

Mail server name - mail.tpgi.com.au Port Number - 465 encryption - SSL/TLS The user name is correct ... View more

thanks Shane - as requested. ... View more