Hi Quinny525, Hope your case get resolved soonest. I was sent out an email to TPG heldesk email address as provided and bounced back as well. Clearly poor communication among their internal teams. ... View more

Why you want to call me? Didn't you record a phone conversation from technical support team? The TPG will send a TPG modem and an email to track delivery date for the modem. Reading your respond sounds back to square one. Either you are not fully understand the situation or you guys not communicate well among the TPG team. Day 5th with no internet since I lodged a fault. ... View more

Anytime. Call me now, the sooner the better ... View more

TPG modem needs to be replaced as per phone conversation yesterday, but (again) no information/paperwork/email on when the replacement of TPG modem will be dispatched. The NBN modem replacement is done and dusted by NBN technician within the day. ... View more

Similar thing happened with me. It has been 3 days with no internet, lodged fault plus hours of (just) listening a 24×7 techical support auto answering machine. 100% agree, they need to improve their communication! I was thinking of getting a refund from December's bill. Pretty sure after this message I will get an auto reply from technical support asking my case to understand more. ... View more

My 3rd day with no internet connection. No update as what they promised (snapshot attached). ... View more

Another wasting time through a community site. All request sent out and still unresolved. It will be another day with no internet. Thinking of getting a refund for this month's bill ... View more

Sent out all their request so far through private messages ... View more

Still not convince if it's not an auto repair we reply. Hopefully is not wasting my time and get their work done ... View more

Sent out a private message with my account details. Testing if its another an auto message as a 24x7 auto answering machine setup ... View more

Sounds another auto email reply for me. Same as auto answering machine set up for a 24x7 technical support. Check lodged number #13234680 ... View more

I was having same experience too in last 2-3 months, till couple days ago completely internet off-line. Able to lodged fault through apps but still unresolved till today. A 24x7 technical support is an extremely hard to contact. I am thinking to switch to other provider ... View more